L Lockeep
Support

Support & Help

If you encounter purchase, restoration, reminder, content processing, or device compatibility issues while using Lockeep, you can contact support here. Common questions are already collected on the FAQ page.

Support email: [email protected] . We typically respond within 3 to 5 business days; complex issues may take longer..

FAQ

Check the FAQ First

Restore Purchases, Cancel Subscriptions, On-Device AI & Diary Privacy

Purchase restoration, auto-renewal, membership status, notification reminders, diary upload policies, on-device AI connectivity, and more are already organized on the FAQ page. If the FAQ doesn't solve your problem, contact us through the email on this page.

Open FAQ
Privacy Notice

Privacy Reminder

Lockeep uses local storage design—we cannot access your diary text, photo attachments, voice transcription results, or AI processing results by default. To protect your privacy, please avoid attaching original diary entries, private photos, or other sensitive personal records to emails. If you need to provide screenshots or recordings, please blur sensitive content first or just describe the issue.

Before Contacting

Prepare Before Contacting

Basic Environment

  • Device model, e.g., iPhone 15 Pro
  • iOS version
  • Lockeep version—found at the bottom of the Settings page

Issue Description

  • When the issue occurred
  • Steps to reproduce
  • Expected vs. actual results
  • Error screenshots or recordings

Purchase Related

  • Whether related to purchase, restore purchase, or renewal
  • Whether you have tried 'Restore Purchases'
  • Apple order or subscription status screenshot—please hide sensitive info

Other Information

  • Whether related to notifications, model installation, or local storage space
  • Whether the issue is continuous or intermittent
  • Steps to reproduce
  • Troubleshooting steps you have already tried
Related Links

Related Pages

Privacy Policy

Learn how diary content, subscription status, and local information are processed.

View Privacy Policy

Terms of Service

View auto-renewal, usage boundaries, and Apple-managed purchase relationship explanations.

View Terms of Service

Third-Party Licenses

View license explanations for Qwen3.5-2B, MLX Swift, and other open source components.

View Third-Party Licenses

FAQ

View restore purchases, cancel subscriptions, on-device AI, backup, and voice journal explanations.

View FAQ